Bachelor of Business for Reflective Learning - MyAssignmenthelp

Question: Discuss about theBachelor of Business for Reflective Learning. Answer: Selected Incident Looking back at the time, I remember an incident that I could have handled more effectively. Like everyone, I have a different personality and approach towards handling things. There was an incident where I was handling a team in my organization and I ended up being rude to my team members while assessing their performance. Regardless of their feelings or difficult situations, possessing a straightforward personality, I spoke whatever was on my mind and criticized as the results obtained were inadequate. I was unhappy with the overall performance of the team as there was less engagement among team members leading to poor coordination, untimely delivery and poor quality outcome. Due to such rude behaviour, the team members are not willing to talk to me properly. Also, the team members discard me from group discussions and do not consider me a good leader. This is problematic as I would prefer being given a second chance to enhance my understanding and dealing different situations. (Jo seph et al. 2015). Analysis For assessing the performance, the performance review or performance appraisal as conducted to assess job performance and productivity. The performance review is intended to be a fair and balanced assessment of an employees performance. With respect to the organizational objectives, the performance of team members was assessed. The purpose of employee assessment is to enhance employee performance to meet the organizational goals. Whether or not the employees are able to stick to deadlines and provide good quality work, the performance of employees is assessed (Stack 2013). Applying the concept of emotional intelligence, the people with high emotional intelligence are more successful in their lives. Emotional intelligence can be defined as the ability to recognize emotions and understand the people around. The concept of emotional intelligence can be used to develop self-awareness, self-regulation, empathy, social skills and motivation. It can be analysed that I should have been empat hetic towards my team members rather than criticizing their performance (Druskat, Mount and Sala 2013). Improvement Planning Emotional intelligence can be improved by paying attention to the emotions of people around you. The emotional triggers and becoming more sensitive to the situations may help enhance emotional intelligence. I also need to improve non-verbal communication and become sensitive of other as body language is a very powerful tool. However, it is argued that through emotional intelligence, I may become manipulative of my team members. If emotional intelligence is not used correctly, it may end up damaging the company as I may enhance power and get others to do what I want to. I need to enhance my social skills as we cannot avoid being around others. While reviewing the performance of the team members, I must be empathetic. I shall possess great listening skills and patiently listen why the team members failed to achieve high level performance. If the reasons are understandable, I must listen patiently and motivate them to perform better the next time (Venkataramani, Richter and Clarke 2013) . References Druskat, V., Mount, G. and Sala, F., 2013.Linking Emotional Intelligence and Performance at Work. 1st ed. Hove: Psychology Press. Joseph, D., Jin, J., Newman, D. and O'Boyle, E., 2015. Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI.Journal of Applied Psychology, 100(2), pp.298-342. Stack, L., 2013.Managing employee performance. 1st ed. Highlands Ranch, CO: Productivity Pro. Venkataramani, V., Richter, A. and Clarke, R., 2013. Maneuvering the Upper Echelon for Employee Creativity: The Role of Team Leaders' Social Network Ties.Academy of Management Proceedings, 2013(1), pp.16899-16899.